Return & Exchange Policy
We want you to be completely satisfied with your purchase from Blue Moon Pack. If you’re not, we’re here to help.
Accepted Return Reasons
Defective or damaged items
Incorrect items received
Unused and unopened items (non-custom)
Items not as described
Non-Returnable Items
Custom-printed products (e.g. custom labels, branded boxes)
Used food packaging or opened hygiene products
Items returned after 7 days
Clearance or final sale items
Return Window
Returns must be initiated within 7 days of delivery.
2. Exchange Policy
Yes, we accept exchanges for:
Defective or damaged products
Wrong items shipped
Exchanges must be requested within 7 days of receiving your order.
3. Return Process
Contact us via WhatsApp (+971 55 225 6552) or email with your order number and reason for return.
Our team will confirm eligibility and provide return instructions.
Return the item in its original condition and packaging.
Once received, we will inspect and process the return within 2–3 business days.
4. Return Method & Fees
Courier Pickup: Available within UAE upon request.
Drop-off: You may also return to our warehouse in Dubai (by appointment).
Shipping Fees:
Defective/damaged items: We cover the full return cost.
Non-defective returns: Customer bears return shipping.
5. Refund Policy
We process refunds as follows:
Refund Timeline: 7–10 business days after return approval.
Refund Method: To original payment method (credit card, bank transfer, or cash).
Refund Confirmation: You will receive email/WhatsApp confirmation.
If paid by card:
Refunds will be credited back to the card used. Processing time may vary by bank.
If paid by cash/bank transfer:
You will be refunded via bank transfer. Please allow 2–5 additional business days for processing.
6. Damaged or Defective Items
If you receive a damaged or faulty product:
Report it within 48 hours of delivery.
Send photo/video proof via WhatsApp or email.
We will offer a full refund, exchange, or replacement at no extra cost.
7. Customer Responsibility
Returned items must:
Be unused, undamaged, and in original packaging
Include invoice or proof of purchase
Be safely packed to avoid damage during return
Failure to meet these conditions may result in partial or no refund.
8. Legal & Consumer Rights
This policy complies with UAE Consumer Protection Law. Your rights are protected under:
Federal Law No. 24 of 2006 on Consumer Protection
Ministry of Economy – Consumer Protection Department
9. Contact for Returns
For any issue related to returns, refunds, or exchanges:
Customer Service – Blue Moon Pack
Al Qusais Industrial Area 2, Dubai, UAE
+971 55 225 6552
info@bluemoonpack.com
https://bluemoonpack.com/return-policy
